PRIVACY POLICY

Park Veterinary Hospital strongly believes in the importance of keeping your personal information personal. We will never use your information for any use beyond that stated or the permissions you give us.

IP Addresses and Server Logs

Park Veterinary Hospital records IP addresses and produces server logs - as all Web Services do. This information is used solely for monitoring the volume of traffic the site receives and measuring the number of readers. We do not use the information for tracking the activities of specific visitors to the site.

Cookies

The Park Veterinary Hospital website does not use cookies. We do however use Google Analytics in order to monitor website usage.

Email and Online Forms

Website users who choose to subscribe to any optional email service, or complete any of our online forms, may be asked to supply personal data. If they choose to do so, that information is recorded and used for broad demographic information. If permission is granted, this information may be used to target specific users with occasional emails informing them about Park Veterinary Hospital news and general information.

If permission is granted, this information may be used to send occasional emails containing offers from our partners. This will only ever be provided to readers who have specifically given us permission to use their information in this way.

Park Veterinary Hospital will never use your data for anything beyond the reason stated and the permissions you grant us. To alter the emails which you receive from us, including unsubscribing from all email communications, please visit this website. Make sure that you enter exactly the same e-mail address as you used to sign up.

Communication

We will ask you for your contact information when you register to be one of our clients. We will also ask for your consent in order to pass your information to selected third parties which include the following:

• Our vaccine supplier for the purpose of providing you with reminder communications
• Our worming product provider for the purpose of providing you with reminder communications
• Our newsletter provider for the purpose of emailing you a monthly newsletter
• Other Veterinary providers where you have asked us to make a referral, request pathology or other specialised clinical testing on your behalf
• Your pet insurance provider if you ask us to make a claim on your behalf
• Our debt collection agency and HM Courts Service for the purpose of debt recovery

Competitions

Website users who enter competitions will be asked for some personal information, but only to allow us to judge the validity of their applications and to contact them should they be declared a competition winner.

If permission is granted, this information may be used to target specific users with commercial services provided by Park Veterinary Hospital.

If permission is granted, this information may be used to send occasional emails from Park Veterinary Hospital. This will only ever be provided to users that have specifically given us permission to use their information in this way.

Park Veterinary Hospital will never use your data for anything beyond the reason stated and the permissions you grant us.

Publishing

We reserve the right to publish emails and letters sent to Park Veterinary Hospital. If the sender asks that that we don't reveal his or her identity, that information won't be published. We never publish a private email address unless specifically asked to do so by its owner.

Data Protection

Anyone who provides Park Veterinary Hospital with personal information is given the opportunity to manage how that information is used. This includes opting out of any services and restricting the use of that information. You can do that by contacting Carmel Stanford or Donna Claridge at the address below. 

You have the right to withdraw consent to the processing of your data, to access your data, the right to rectification or erasure, the right to data portability and the right to restrict processing.

You have the right to lodge a complaint with the Information Commissioners Office regarding the processing of your data. Please see https://ico.org.uk/

Accessing your Data

Users of the Park Veterinary Hospital website have certain rights under the UK's Data Protection Acts and GDPR legislation. You can, for instance, ask to be told what information we hold about you in our databases. Park Veterinary Hospital will provide you with all of the details that we hold about you, both online and offline, upon request.

If you would like to request this information please use the contact details below.

Changes to this Policy

As statutory and online requirements change so this policy document may change. Any changes will be highlighted across the website to ensure that all readers have the opportunity to respond to these changes.

Contacting Park Veterinary Hospital

Please speak to one of our team if you have any feedback or would like to make a complaint.

If you wish to contact Park Veterinary Hospital regarding any aspect of the Privacy Policy you should use the following contact details:

By Post:
Park Veterinary Hospital,
Sterndale House,
24 Abbeydale Road South,
Sheffield.
S7 2QN.